Privacy Policy

THIS TERMS ARE BASED IN BRAZILIAN FEDERAL LAWS

 

This website is maintained and operated by LUFR Mix & Mastering CNPJ 47.014.948/0001-60

 

We collect and use certain personal data belonging to those who use our website. In doing so, we act as controller and are subject to the provisions of Federal Law n.13.709/2018 (General Data Protection Law - LGPD).

 

We take care of the protection of your personal data, and therefore, we make this Privacy Policy available, which contains important information about:

 

• Who should use our website;

• What data we collect and what we do with it;

• Your rights in relation to your personal data, and;

• How to contact us.

 

1 -  Who should use our website:

 

Our site may only be used by persons over the age of eighteen. Therefore, children and adolescents should not use it.

 

2 - Data we collect and reason for collection:

 

Our website collects and uses some personal data from our users, as set out in this section:

 

A - General Data:

 

A-1 - Personal data provided by users:

 

We collect the following personal data that our users expressly provide when using our website:

 

• Full name

• Telephone

• Email

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When a USER makes a purchase on our website, we have access to information:

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• CPF or CNPJ

• Billing address

 

The collection of this data takes place at the following times:

 

• When the user creates an account on our website

• When the user makes a purchase on our website

 

The data provided by our users is collected for the following purposes:

 

• So that the user can purchase digital products and hire services on our website;

• So that the user can interact on our Blog;

• In order for them to be sent, and/or for users to have access to download links for their digital products; 

• So that it is possible to generate a work order for mastering;

• For the products resulting from the conclusion of the contracted service to be sent/delivered;

• So that our SAC can serve the user in general;

• For promotional campaigns to be sent, if required by the user in a specific field

• To communicate to users about changes to all or some of our policies.

 

Note Bank details will be provided by users in an external environment, encrypted under the care and internal policies of the financial institutions, of which our website is also qualified as a user. In this way, we have no control over what information will be requested by financial institutions, as banking transactions follow strict internal policies of financial institutions. These are the institutions:

 

• Wix Payment

• paypal

• insurance

• Mercado Pago

 

A-2 Data that may be requested by external financial institutions:

 

In these external environments (gateways), which are extensions of the banking environment that are merely synchronized with our website system; other data may be requested. And LUFR doesn't have access; or; and for this reason you cannot give up data requested by online payment platforms. Therefore, it is exempt from responsibility for the provision and protection of this data, which will be processed internally in the banking environment. This data can be:

 

• Rg, CPF, CNH;

• Full address

• Photos of personal documents

• selfies

• And any other security procedures that will be adopted in the future by financial institutions.

 

So, in view of the above, from now on, our website is not responsible for failures in external payment systems, whether of any nature, but solidarity with users in order to provide all the information we have to resolve them, or legal measures may be taken by users, resulting from any damage caused by failures in external payment environments to be resolved directly by the user in direct contact with financial institutions. 

 

For your security, we have no control over financial transactions and we do not have access to your banking details, or even any permissions, either in our website programming, or agreements, to access banking environments. Therefore, such eventual failures are the sole responsibility of the financial institutions. 

 

A-3 Data from payment traffic

 

The only data that we have access to when the USER makes a purchase on the SITE are:

 

• Transaction date and time;

• Name, Email, Telephone, CPF/CNPJ and USER and Billing Address;

• Payment module chosen by the USER;

• Approved, pending or declined status by the chosen financial institution

• Service order generated by our system with details of the service purchased, as well as USER login information such as name, email, and phone. 

 

B- Sensitive Data:

 

Sensitive data will not be collected from our users, meaning those defined in articles 11 and following of the Personal Data Protection Law. Thus, there will be no collection of data of racial or ethnic origin; religious conviction; political opinion; membership of a union or organization of a religious, philosophical or political nature; data relating to health or sexual orientation, genetic or biometric data, when linked to a natural person.

 

3 - Cookies:

 

Cookies are small files that are automatically downloaded to your device when you access or browse a website. They basically serve to identify devices, activities, and user preferences.

 

Cookies do not allow any file or information to be extracted from the user's hard drive, even if, through them, one has access to personal information that has not come from the user, or the way in which the resources of this website are used.

 

A-) Website cookies

 

Website Cookies are those sent to the computer or device of the user and administrator, exclusively by this website.

 

The information collected through these Cookies is used to improve and personalize the user experience, and some Cookies may, for example, be used to remember user preferences and choices, as well as to provide personalized content.

 

B-) Cookie Management

 

The user may oppose the registration of Cookies by the website, simply by deactivating this option in their own browser. Just access the settings, or search the preferences of your preferred browser to learn how to disable the collection of Cookies.

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The USER can also edit through the "Cookies Settings" Popup that is at the end of the scroll on our website.

 

The deactivation of Cookies, however, may disable some tools and functionalities of our website, compromising its correct and expected functioning. Another possible consequence is the removal of user preferences that may have been saved, harming the experience.

 

2.3 - Data collection not expressly provided for:

 

Eventually, other types of data not expressly provided for in this Privacy Policy may be collected, provided they are provided with the user's consent, or even if the collection is allowed on the basis of another legal basis provided for by law.

 

In any case, the collection of data and the activities of processing them will be informed to the user of the website.

 

4 - Sharing of personal data with third parties:

 

We do not share your personal data with third parties. Despite this, it is possible that we do so to comply with some legal or regulatory determination, or even to comply with an order issued by a public authority.

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USERS can still activate the "Do not sell my data" button located at the bottom of our website, in accordance with international data protection laws such as the CCPA.

 

5 - How long user data is stored:

 

The personal data collected by the website are stored and used for a period of time that corresponds to what is necessary to achieve the purposes listed in this document and that consider the rights of its holders, the rights of the website controller, and the legal or regulatory provisions. applicable.

 

Once the storage periods for these personal data have expired, they are removed from our databases, or anonymized, except in cases where storage is possible or necessary due to legal or regulatory provisions.

 

6 - Legal bases for the processing of personal data:

 

Each personal data processing operation must have a legal basis, that is, a legal basis, which is nothing more than an authorizing justification, provided for in the Personal Data Protection Act.

 

All of our personal data processing activities have a legal basis on which they are based, among those permitted by legislation. But information about the legal bases that we use for the treatment of specific personal data can be obtained from our contact channels, informed at the end of this Privacy Policy document.

 

7 - User permissions:

 

Users are allowed to exercise their rights, change their data at any time, without prejudice and without this change affecting previous orders, and general interactions. Even if this change is the cancellation of your account on our website.

 

The holders of personal data will be able to exercise their rights by accessing their profile through the button provided in the header of our website corresponding to the username and password. Once logged into your user profile, you will be able to change registration data, saved cards and cancel your account. 

 

Changing personal data is a task that can only be performed by the user, as we do not have access to all data saved in the user profile, as such access would violate the Personal Data Protection Law._cc781905-5cde-3194-bb3b -136bad5cf58d_

 

The data we have access to are:

 

• Email

• Name

• Purchases historic

• Contact information

• Newsletter subscription option

• shared files

• Products on wish list

• Blog posts and comments on our Site

 

8 - Security measures regarding the protection of personal data:

 

We employ technical and organizational measures capable of protecting personal data from unauthorized access and from situations of destruction, loss, misplacement or alteration of such data.

 

The measures we take take into account the nature of this data - as already exposed in this Privacy Policy - the context and purpose of the treatment, the risks that an eventual violation would bring to the User's rights and freedoms, and the standards currently used in the market. by companies of similar size to ours.

 

Among the security measures adopted by us, we highlight the following:

 

• Our users' data is stored in a secure environment.

• The data in question is stored on devices not connected to the internet.

• We limit our users' data access so that unauthorized third parties cannot access it.

• We keep a record of all those who have, in some way, contact with our data.

 

Although we adopt everything in our power to protect data, to avoid security incidents, even if we do not have access to data that would be of interest to third parties such as banking transaction communication data, and the data we store are usually data that may be available on social networks, websites and other promotional materials, taking into account the public presence profile of our users, it is possible that a problem occurs exclusively motivated by third parties - such as in the case of Hackers or Crackers attacks, or even through the sole fault of the user, which occurs, for example, when he transfers his data to third parties. Thus, although we are, in general, responsible for the personal data we process, we are exempt from liability in the event of an exceptional situation such as these, over which we have no control whatsoever.

 

In any case, in the event of an incident that may generate risk or relevant damage to the data and rights of our users, we will communicate the affected parties and the Federal Data Protection Authority, as well as the digital crime stations about what happened, in accordance with the provisions of the General Data Protection Law.

 

9 - Our addresses and business data:

 

Due to the service provided, marketed by our website, as well as companies similar to our size and area of activity in the market, we do not publicly disclose the addresses of our operation in view of the security of this operation, as well as the data of our users.

 

However, our administrative headquarters is chosen as the mailing address for all legal purposes, such as receiving court notices.

 

The address of our administrative headquarters is:

 

Avenida Montemagno, 2761, Vila Formosa, São Paulo.

 

Our business details are: 

 

Trade Name: LUFR Mix & Mastering

CNPJ: 47.014.948/0001-60

 

10 - Changes to this policy:

 

This amendment to this Privacy Policy was edited on 08/26/2021.

 

We reserve the right to modify, at any time, these rules, especially to adapt them to any changes made to our website, either by making new functionalities available, or by deleting or changing existing ones._cc781905-5cde-3194 -bb3b-136bad5cf58d_

 

Whenever there are changes, our users will be notified about the change, through the email provided in the user registration.

 

11 - How to contact us:

 

To clarify any doubts about this Privacy Policy and its content, please contact our personal data protection officer, by email: contatolufr@gmail.com